Wholesale Policies

 Wholesale Customer Application Form

Musaica Imports, LLC offers dealers the finest quality string instruments, tonewood, and accessories from manufacturers throughout Europe, Asia, and the United States.

Musaica Fine Fittings are guaranteed for life against defects of workmanship or materials.

Customer service is of the utmost importance at Musaica Imports, LLC. We strive to provide service to dealers that is personal and professional. We are pleased to customize all instruments and fittings to your needs with proper lead time and we offer significant discounts for large orders.

Musaica Fine Fittings are designed and manufactured for the discerning artist and dealer. These fittings are available in traditional French or English styles, as well as inlaid or intricately carved designs. They are made with the finest quality ebony, rosewood, garnet wood or boxwood and are finished with meticulous care. All woods go through lengthy air drying before carving and the natural color is preserved in the ebony, garnet wood, and rosewood.  Our boxwood color is carefully controlled.

We have put great care into the design of each item.  For instance, all chinrests have enough clearance for peaked tailpieces and are designed with minimized footprints, pegs are made for comfort and simplicity, and tailpieces are made with the proper swoop and finished well on the underside.

We continue to add items and designs, so please check with us for updates. Also, we can custom order anything within reason if we are provided with good specifications.


Tonewood

Musaica Imports, LLC provides the finest tonewoods for the Luthier.

Maple is sourced from Europe, selected directly from the cutter, graded and inspected carefully in Omaha by our violin makers.

Our Spruce is from European and American sources. The Alpine (Picea abies), Colorado (Engelmann) from Simeon Chambers, and Pacific Northwest (Sitka) spruce is selected for strength, weight, and minimum run out for the discerning maker.

In addition to top billets, our spruce is available in bass bar and soundpost dimensions; as well as billets designed for splitting into bass bars and posts by the maker.

The Willow we sell is Nebraska Willow. Our willow is selected for dryness, tight grain, and carvability.

Return & Shipping Policies

At Musaica Imports, LLC your satisfaction is our top priority. We stand by our products, and will exchange or return a damaged or defective product to ensure your complete satisfaction.

All merchandise purchased from Musaica Imports, LLC has a 7-day unconditional guarantee from the date of receipt, except when noted below.

You may ship your package back to us via FedEx, UPS, or postal service.  We also suggest that you insure your package for its full value.  You will be responsible for return shipping charges unless your product is defective or was shipped in error.

Exceptions to the above policies are listed below.  If you have any questions, feel free to contact us at 402.827.9270, toll free at 877.838.6222, or via e-mail.

Instruments:

All non-defective instruments or bows are unconditionally returnable for 7 days from the date of receipt.  These items must be returned in new condition.  Otherwise, repair costs or depreciation due to damage may be charged.

If you have received a damaged or defective instrument or bow, please contact us immediately upon receipt.  All shipping charges for the return of items that are defective or which have been damaged during shipping will be paid by Musaica Imports, LLC. These items must be shipped within 7 days of receipt. Musaica Imports will be under no obligation to accept defective or damaged merchandise returns after this period. Please do not return or ship damaged items until confirmed with Musaica Imports, LLC.

Instrument Fittings:

All non-installed instrument parts must be returned in unopened original packaging within 7 days of receipt for refund or replacement. Installed or opened instrument parts are not returnable.

Price List

The available price list is confidential for dealers only. To qualify as a dealer, we must receive a copy of your state resale license. Most orders can be fulfilled within 1 business day. Shipping is rated by cost and all shipments are fully insured. We primarily use UPS and USPS. Please call us with any questions. We will do everything in our power to serve you!

To view our wholesale prices and order on line, please contact us and we will give approved dealers access to the confidential “dealer only” prices on our website.

Terms & Conditions

Dealer terms are normally 30 days or due upon receipt. We accept checks, VISA, MasterCard, Amex, Discover, and bank transfers. A 1.5% finance charge per month will be imposed at the end of each month for overdue invoices over 30 days. All international orders must be paid in advance and are F.O.B. If there is an outstanding invoice older than 30 days, we will not ship until payments are received.

Wholesale Customer Application Form